IT infrastructure assessment and contract-based managed IT services. 24/7 monitoring, scheduled maintenance, update management, and helpdesk support — predictable service delivery with clearly defined SLA terms.
Comprehensive assessment of network, servers, cloud services, security, backup, and licensing. Hardware and software inventory, identification of vulnerabilities, technical debt, and systems no longer supported by the vendor (Windows 10, Exchange Server 2016/2019, etc.), and a detailed report with prioritized recommendations.
Continuous monitoring of servers, networks, and services using tools such as Zabbix, Prometheus, and Grafana dashboards. Threshold-based alerts and proactive response before incidents affect business operations.
Service Level Agreements with clearly defined response times, resolution targets, availability levels, and priority matrix. Monthly SLA reporting and service transparency.
First-line support for end users: incident handling, configuration requests, and technical consultations. Ticketing system for request tracking, remote support, and on-site visits when required.
Routine maintenance of infrastructure: firmware and software updates, backup verification with test restores, preventive hardware maintenance, maintenance logs, and replacement planning.
Controlled update management for operating systems, drivers, firmware, and applications. Patch testing before rollout and maintenance windows aligned with business operations. Microsoft Intune, Configuration Manager (SCCM), WSUS.
Assessment of the existing infrastructure, documentation of systems, and clarification of responsibilities.
Definition of support levels, response times, service scope, and responsibilities of both parties.
Knowledge transfer, setup of monitoring tools, and onboarding of helpdesk processes.
Regular reporting, quarterly service reviews, and planning for infrastructure improvements.
Initial consultation is free. We respond within one business day.
