IT infrastructure assessment and contract-based managed IT services. 24/7 monitoring, scheduled maintenance, and helpdesk support — predictable service delivery with clearly defined SLA terms.
Comprehensive assessment of network, servers, security, backup, and licensing. Hardware and software inventory, identification of vulnerabilities and technical debt, and a detailed report with prioritized recommendations.
Continuous monitoring of servers, networks, and services using tools such as Zabbix, Grafana, and Prometheus. Threshold-based alerts and proactive response before incidents affect business operations.
Service Level Agreements with clearly defined response times, resolution targets, availability levels, and priority matrix. Monthly SLA reporting and service transparency.
First-line support for end users: incident handling, configuration requests, and technical consultations. Ticketing system for request tracking, remote support, and on-site visits when required.
Routine maintenance of infrastructure: firmware and software updates, backup verification, hardware inspection, maintenance logs, and replacement planning.
Controlled update management for operating systems, drivers, firmware, and applications. Patch testing before rollout and maintenance windows aligned with business operations.
Assessment of the existing infrastructure, documentation of systems, and clarification of responsibilities.
Definition of support levels, response times, service scope, and responsibilities of both parties.
Knowledge transfer, setup of monitoring tools, and onboarding of helpdesk processes.
Regular reporting, quarterly service reviews, and planning for infrastructure improvements.
Send us a short description — we will provide an initial assessment and possible options within one business day.
Initial consultation is free
