Microsoft Teams Phone
Replacement of traditional PBX with Microsoft Teams Phone. Direct Routing via certified SBCs (AudioCodes, Ribbon), a corporate number in the Teams mobile app, auto attendants, and call queues.
Business Communications
Unified Communications
Unified communication solutions for modern businesses: IP telephony, video conferencing, contact centers, and corporate messaging — all in a single integrated platform.
- Microsoft Teams Phone
- Cisco CUCM
- Avaya
- IP PBX
- SIP Trunk
- Webex
- Zoom Rooms
- Contact Center
What we do
Capabilities and Expertise
Cisco CUCM and Webex Calling
On-premises Cisco Unified Communications Manager for large enterprises, with Webex Calling as a cloud alternative. Cisco Desk Phone 9800 Series IP phones, and calling via CUCM or Webex Calling directly from Microsoft Teams (Webex Calling for Microsoft Teams).
Video Conferencing Rooms
Deployment of meeting room systems such as Cisco Board Pro, HP Poly Studio, and Microsoft Teams Rooms. Certified solutions for Teams and Zoom with centralized room management and monitoring, including Teams Rooms Pro Management.
Corporate Messaging and Collaboration
Microsoft Teams as a unified platform for messaging, calls, and meetings. Integration with SharePoint, OneDrive, and Microsoft 365 apps, with retention and compliance policies in Microsoft Purview.
Contact Center and IVR
Contact center solutions certified for Microsoft Teams (NICE, Genesys, Five9). Multi-level IVR, call routing, call recording, plus analytics and reporting on agent workload.
SIP Trunking and Telephony Integration
Integration with telecom providers via SIP trunking. Number porting, SBC deployment, and redundancy for high availability and call quality.
How we work
Delivery Process
- 01
Communication Audit
Analysis of existing telephony systems, call volumes, concurrent sessions, and required features.
- 02
Solution Design
Selection of platform, numbering plan, integration scenarios, and network architecture.
- 03
Deployment and Migration
Parallel operation of legacy and new systems during migration, including number porting.
- 04
Training and Support
Training for administrators and users, plus ongoing support and feature expansion.
When this is relevant
Typical Client Scenarios
- Migration from analog PBX to IP telephony
- Replacing a legacy PBX or Skype for Business Server 2015/2019 with Microsoft Teams Phone
- Deployment of video conferencing rooms
- Contact center implementation for support teams
- Unified communication platform for distributed teams
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