Unified Communications

Unified communication solutions for modern businesses: IP telephony, video conferencing, contact centers, and corporate messaging — all in a single integrated platform.

Microsoft Teams Phone Cisco CUCM Avaya IP PBX SIP Trunk Webex Zoom Rooms Contact Center

Capabilities and Expertise

Microsoft Teams Phone

Replacement of traditional PBX with Microsoft Teams Phone. Direct Routing via certified SBCs (AudioCodes, Ribbon), mobile integration, auto attendants, and call queues.

Cisco CUCM and Webex Calling

On-prem Cisco Unified Communications Manager for large enterprises, with Webex Calling as a cloud alternative. Integration with Cisco IP phones and hybrid scenarios with Microsoft Teams.

Video Conferencing Rooms

Deployment of meeting room systems such as Cisco Board, Poly Studio, and Microsoft Teams Rooms. Certified solutions for Teams and Zoom with centralized room management.

Corporate Messaging and Collaboration

Microsoft Teams as a unified platform for messaging, calls, and meetings. Integration with SharePoint, OneDrive, and Office apps, with compliance and retention policies.

Contact Center and IVR

Contact center solutions integrated with Microsoft Teams (NICE, Genesys, Five9). Multi-level IVR, call routing, call recording, and advanced analytics.

SIP Trunking and Telephony Integration

Integration with telecom providers via SIP trunking. Number porting, SBC deployment, and redundancy for high availability and call quality.

Delivery Process

01
Communication Audit

Analysis of existing telephony systems, call volumes, concurrent sessions, and required features.

02
Solution Design

Selection of platform, numbering plan, integration scenarios, and network architecture.

03
Deployment and Migration

Parallel operation of legacy and new systems during migration, including number porting.

04
Training and Support

Training for administrators and users, plus ongoing support and feature expansion.

Typical Client Scenarios

  • Migration from analog PBX to IP telephony
  • Replacing legacy PBX with Microsoft Teams Phone
  • Deployment of video conferencing rooms
  • Contact center implementation for support teams
  • Unified communication platform for distributed teams
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